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Medical secretaries


Medical secretaries deal with correspondence, make appointments and handle patients’ queries; file and maintain medical and other records; transcribe notes and dictation; and perform other clerical tasks in hospitals/surgeries and other medical establishments.

Main Tasks

  • Sorts and files correspondence and maintains diary of the person/s for whom he/she works;
  • Transcribes dictation into required format;
  • Maintains patients’ records and arranges appointments;
  • Answers enquiries and refers patient to appropriate experts;
  • Organises and attends meetings and takes minutes of proceedings;
  • Books resources such as rooms and refreshments, and orders stationery and other supplies as appropriate.


Entrants require GCSEs/S grades or an Intermediate GNVQ/GSVQ Level II. To qualify as a medical secretary, entrants take a one-year full-time or two-year part-time diploma in medical secretarial studies. NVQs/SVQs in Administration are available at Levels 2, 3 and 4.

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